I love using easyrentcars.com

There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.

Good

We incurred an additional charge of $351, including a toll pass for $196, a tank of fuel for $54, taxes for $68, and $3 per day for 11 days for the additional driver, totaling $351. However, we were charged $417, with an extra $66. Is this a deposit? Will it be refunded?

I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.

Counter staff was great he explained everything to us and made sure that we understood everything. No hassles at all.