Unpleasant pickup process.

I was very pleasantly surprised with Routes. After reading some of the reviews, I confess having had some concerns but I found the whole process to be a very good and easy one. My checkout clerk did an exceptional job and was overbearing with requirements like I had expected. The check-in process was also very easy. The only challenge is that two rental shuttles are necessary to get there- but I was not in a hurry, so this was not a problem.

Easyrent cars found me a great deal in a market that was very expensive otherwise. It almost seemed like the deal was too good to be true ($200 less than the nearest competitor) yet it was very true with no surprises. Glad to have used them and will do so again in the future.

Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.

Yes, I wish I could have the same deal and experience for my immediate trip.

Yes, yes, yes...

This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.

It was easy to pick up the car. Car was brand new. No schemes nor the staff tried to sell anything else from what I've reserved. I wen full insured with easyrentcars and had no issues at all.