“Launch It !”

Not enough counter help. Wait too long for transportation to the rental car facility. Gas cap cover broken.

Booking is good, price fair, not enough counter help. Wait way too long for service. People were nice tho.

This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.

I will be using your web site again and would definitely use Routes again.

I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.

The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.