Great experience until receiving the bill!

Great service

Excellent

I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day

Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all

Due to a flight change (out my control), I arrived 5 hours earlier than expected. Although, I have a 7 month old baby, the initial view of check-in desk staff was for us to wait a total of 5 hours before we were able to pick-up the car (unless I was willing to pay for an upgrade). Only after speaking to the manager, who clearly understood that you can't have a 7 month-old baby waiting for 5 hours, we were offered a small SUV that was immediately ready. Somehow this car was ready, while originally it wasn't available. This was appealing and this made the whole experience pretty bad.

The booking platform was good, but as flights change, I would suggest a functionality that allows you to change the time of the booking easier without affecting the price (if the time is within a certain period)