Great experience until receiving the bill!

Very satisfied

The staff always have a bad attitude. When I declined the insurance at pickup, they became visibly upset. Upon return, we saw a map fall in the store and offered to help put it back, but the employee rudely took it away with a stern face the entire time. This service decline from a top rental company means I probably won't choose them again.

The counter staff was very nice. We originally booked a Qashqai, but they upgraded us to a Mercedes GLE due to unavailability.

The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.

Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.