Easy and Clear

Both pickup and return were very convenient.

Initially scheduled to pick up the car near the hotel at Southern Cross Station. When we arrived on time, we were told that the car model wasn't available there and were directed to another pickup point about two kilometers away. This was a hassle with kids and large luggage, and it was difficult to get a cab for six people. The rental company just said there was nothing they could do, leaving us to sort it out ourselves. Why offer a pickup point if it’s unreliable? No credibility...

Car pickup was pretty easy; it's my first time renting a car abroad.

Good

We were supposed to be provided with VW Golf but not available during pick up then we were given Mercedez GLA