満足です。

Satisfied

Extremely satisfied. The service was quick and efficient.

Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.

Very good

The car model I reserved was unavailable, so I was given a lower grade model at pickup. The staff promised to reduce the price, but it was not adjusted during final billing. Fortunately, a local Chinese person helped to get the price corrected. It's disappointing that the foreigners were unwilling to assist.