If there are multiple drivers, an extra $8 per person per day is required. Also, parking needs to be prepaid; otherwise, fines can be significant. The vehicle was spacious and relatively new. We traveled from the North Island to the South Island for 11 days and used just over two tanks of fuel. CarPlay was very convenient, and there was no need for an additional phone holder. QEEQ and Europcar coordinated seamlessly, and pickup was quick. The only downside is that claims require upfront payment and reimbursement later, though luckily, there were no costs incurred this time.

They provided a new model Mitsubishi SUV with good performance. The pickup process at the airport was convenient and efficient.

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.