Everything was good Dropping car off needed a lift coz was very hot and I had my 8 year old with me

Everything went well and didn’t have to wait at all for the car.

Price drop projector is a nice idea...works too!

Short staffed caused much inconvenience!!! Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!! Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!) Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!! On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport. NOT A GOOD FIRST TIME EXPERIENCE!!!!

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

I must say that the customer service provided by Jacob was excellent. It was the first time hiring with Easirent and the whole process was a breeze. The car was top notch too.

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.