Wonderful

Satisfied

Quick and efficient car pickup, very good.

Terrible service from Dollar. After waiting in line to reach the counter, the man initially greeted us with a smile but then spent about three minutes adjusting his watch before asking for our rental documents. He claimed we hadn't purchased any of the insurance options, even though I bought all the insurances on Zuzuche. I checked my order and confirmed we had them. When I called Zuzuche customer service, they confirmed I had purchased all the insurances. The man then tried to up-sell us a larger car for an extra $10 per day, which we declined. He insisted we prepay $67 for refueling, saying we should return the car with an empty tank, even though a full tank of gas for the Nissan we rented costs only $27. He then asked for a $75 deposit and demanded my signature, saying I could talk to the manager afterward because many people were waiting in line behind us. With no other option, I signed and spoke to the manager, who was the first person I saw. The manager promised to refund the deposit. When returning the car 15 hours earlier than planned, I asked the manager if I could get a refund for the unused time, but was told it was not possible. I had read online reviews about Dollar's poor service and aggressive charges, but experiencing it firsthand was worse than I imagined. I will never rent from Dollar again.

I booked a Jeep Liberty but received a Chevrolet Captiva instead. At the Dollar rental counter at San Francisco Airport, I had to wait in a long line. The service staff were indifferent and constantly pushing for additional insurance and other fees. They were very impatient with any questions, making it the worst service I've encountered in the US. The car itself was in decent condition but had over 30,000 kilometers on it, which is much older than the nearly-new cars I rent from Shenzhou in China.

Exceeded my expectations. Minor issue was that it was not a six seater due to the center consul.

Minor issue was that it was not a six seater due to the center consul.