Reconmendered

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

Avis Semley Place, London has excellent staff. They were polite and helpful with information. They were patient and courteous. Not pushy with extras like excess covers etc.

I didn’t need to make any claims so customer support was not tested. Procurement process was quick and instant.

Good. No problem

Good

Problem with the bonnet catch so alarm kept going off and had to call the AA out to the vehicle. Should have cost 7 pounds to fill the car back up to full when dropped off, however I received an additional charge of 28 pounds on my credit card. That would have almost filled the tank!