LHR to Bournemouth

I purchased the Super Peace of Mind insurance from Zuzuche. When picking up the car, I showed the order and the printed insurance certificate (which included English terms) to the rental company staff, but the employee insisted on pushing their insurance, using various excuses to delay the process. The pickup process took an hour and a half. In the past, my car rental experience abroad typically took only around 20 minutes. Initially, I booked an Audi A3, but the rental company staff claimed they didn't have this model. They suggested that if I purchased their expensive insurance, I could get a free upgrade to a Mercedes C. After I declined, they informed me that the equivalent car would be a Honda. Early in the morning, it was still dark when we got to the parking lot, and we found the car was actually a Hyundai Bayon. The rental price for this model at the company was about 70% of the Audi A3 price. Since our itinerary was already set, we reluctantly accepted the vehicle. This bait-and-switch behavior is truly reprehensible. The return location provided by Zuzuche was incorrect. At the North Terminal, there was no staff present to accept the car. We had to take the airport train to the South Terminal counter to hand over the keys. Out of concern for potential disputes afterward, we requested the staff to inspect the car, but they were unwilling to go. Thankfully, there were no issues later. EUROPCAR is extremely poor in terms of integrity and service. Be cautious to avoid issues when renting from them.

Very satisfied, the entire process took very little time!

Quick, easy and polite service at the airport terminal. Thank you :)

First time using Easyrentcars and I will definitely be using them again :)

The counter staff at Europcar was extremely helpful, friendly, and highly efficient. One of the best we heve ever met. The car exceeded our expectation too.

Friendly and easy to book.

Dislike: A little too long at collecting vehicle