Excellent

Good

The store staff are very friendly. Although their spoken English has a bit of an accent, it is still understandable. However, they do recommend additional paid options.

When I book the rental I don't need and upgrade

Like: helpfully customer service
Dislike: that the airplane was late and the counter closes at 12 midnight. this cause me to get a ride more than 30 miles away and get a ride back later on in the day

Like: Dealing with this off- airport- site so much easier on many levels, the best of which is not having to drag suitcases to/from the airport's (what seems like) 2-mile walk.
Dislike: My only negative experience was on the day of pickup, there was only one person to handle customers as the other person had left ill. The process took about 1/2 hour or more, but it was not on the fault of the very friendly agent.