Very poor customer service, slow to respond when issues arise

The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.

Car was lovely for what I needed

Easy to book

Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.

Easy booking process with good information provided on confirmation.

Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.