CAR RENTAL REVIEWS ON ITALY CAR RENT IN FLORENCE

The staff provided good service, but I had to wait a while to get the car because there were none available.

Very good.

There were quite a few people processing car rentals at 9 am, so it was a bit slow.

Very good

Initially, I had low expectations for a local car rental company, and this one had no reviews. I was a bit nervous, but it far exceeded my expectations! Highly recommend this local rental company! The staff spoke excellent English, making communication very smooth. Although they promoted insurance, they were very understanding when I mentioned I had already purchased it through a third party. They allowed me to pick up the car an hour and a half early without changing the return time, effectively giving me an extra hour and a half free of charge. The staff were very efficient and provided clear explanations about entering and exiting ZTL zones. The car was in excellent condition, almost brand new. The parking lot is in Florence's old town, so be cautious when entering and exiting.

It's okay.

Very good.

The service attitude was excellent, no hidden charges, and the pickup and drop-off process went smoothly, though the pickup counter was hard to locate.

Great, they upgraded me to an automatic Volkswagen.