CAR RENTAL REVIEWS ON EUROPCAR IN FLORENCE

Pretty good overall. Both rental and return processes were smooth and seamless. It's considered a major European company.

I purchased full insurance at the store. The pick-up and drop-off processes were very smooth. The actual vehicle was an MG HS, but since this model wasn't one of the options, I randomly chose another. The car was relatively new.

The process of picking up and returning the car was very smooth. Returning the car was almost instant. I received the return inspection report just as I was stepping onto the train station escalator. Europcar is trustworthy.

Satisfied

Very satisfied

The entire process, from booking to providing the international driving permit, picking up the car, and returning it, was very smooth. Thanks to the platform!

Good service, very considerate.

Very satisfied

The staff provided excellent service. There was a strike in Florence that day, so we waited in line a bit longer, but the staff had a great attitude and even worked overtime for over half an hour. Returning the car at Rome Airport was also incredibly smooth.

Very good and convenient.

I booked a Corsa with full insurance from the rental company, but the Corsa wasn't available. They upgraded me for free to a hybrid MG SUV, a domestic car that's quite fuel-efficient. It was a new car with just over 10,000 kilometers total mileage. When picking up the car, they briefly tried to sell road assistance insurance, but when I declined, their attitude remained polite. The process of completing the paperwork and picking up the car was about 600-700 meters apart, and they provided clear instructions which made it fairly easy to find. During drop-off, they mentioned that since I had full insurance, there was no need for vehicle inspection—just hand over the keys and leave. Overall, the experience was pretty good.

Very good