CAR RENTAL REVIEWS ON DOLLAR AT HILO AIRPORT, ITO

It's alright.

Excellent

The rental company did not charge according to the pre-booked price on the platform; they forced additional insurance fees and refused to communicate on-site. Currently, the platform is involved in handling the issue. Not recommended to choose vehicles from Dollar.

The man was quiet but very genuine!

The process was very fast and satisfying. You need to inspect the car yourself, mark any scratches on paper, and give it to the front desk. The rental period starts from the time you receive the keys. When returning the car, you need to check the fuel level and mileage.

Satisfied

Easy and smooth process. Recommend.

Great Company to book through. Provide great support and helpful suggestions about car hire.

I was a bit disappointed because I didn't get the Jeep Wrangler.

Just okay.

Good

The lady at the front desk initially asked me to check the car for any damages, saying that they would deduct from my deposit (200 dollars) if there were any issues. However, when I returned the car, she didn't even take a look. I just told her that I had refueled, and she simply said thank you and that was it.

Good

The woman who served me at the airport was so lovely! Very helpful and quick service. Great car and easy hiring process.

The waiting time was very short.

The service was excellent, no unnecessary upselling, and the deposit process was straightforward.

So-so

I am very satisfied with the overall service.

It was alright. Initially got a white Nissan with around 30,000 miles on it. After a week, the undercarriage cover screws came loose, so I went to the dealership to exchange the car. They gave me a similar model but in dark gray. They processed the full insurance I had taken out, probably to avoid their staff being held accountable. I didn't pay anything extra, and they weren't responsible for any damage. They didn't upgrade my car, but maybe there were no luxury models available at the time. I didn't mind. Returned the car after five days without any issues.

Professional and considerate of customer needs.

Pretty good