The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her.
Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.
When I went to pick up the car, it wasn't ready yet. The staff told me to wait for an hour, and as an apology, they said I could return the car with an empty fuel tank. However, when I returned it, they still charged me 152 AUD. The Ford I got was easy to drive, with navigation and driver assistance features making long trips more comfortable.
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