CAR RENTAL REVIEWS ON APEX IN SYDNEY

Satisfied

Everything went smoothly.

Very good.

Good service attitude, but the closing time is early.

Very satisfied!

After arriving at Sydney Airport's T1 International Terminal, there is a shuttle loop to the parking building. The paperwork is processed instantly on-site, and you can pick up the car directly within five minutes. Returning the vehicle is also quick and hassle-free with on-site processing.

Very satisfied.

Very friendly service. I wanted an SUV for self-driving, and the staff at the counter agreed to the change very promptly.

Both picking up and returning the car were very convenient and efficient.

Great service.

Very satisfied!

Satisfied

It felt okay overall, and people in Sydney seemed generally nicer than those in Melbourne. I got a free upgrade to a Mitsubishi Outlander when picking up the car, but during the inspection, I noticed a nail in the tire. They replaced it with a Nissan X-Trail instead. When returning the car, I was worried that their 8 AM opening time might be too late, so I followed the instructions at their office to return the car at the Andrew parking lot next door, only to find they charged me AUD 45. I was speechless, but the service itself was fine. In hindsight, waiting for Apex to open and returning it there would have made no difference in reaching the airport on time. I suggest choosing basic insurance and then upgrading to full coverage for AUD 349 at the car rental location—the total cost is roughly the same. PS: Roadside assistance will cost AUD 250 regardless of the situation. Parking fines are very expensive, so make sure to follow traffic rules and check the signs!

Professional

It was very straightforward, they didn't even mention the car's condition. Later, I found there was damage when I looked at the photos. Returning the car was very easy, they only checked the fuel gauge.

It's okay.

Overall, it’s acceptable.

Very convenient.

Apex was fine

The staff were very nice. This is one of the few rental companies that accept 'UnionPay', which makes it an easy choice for the future. I would recommend it to others as well.