Basic service. Bargain Sydney is not as helpfull as in Coolangatta or Hobart. Bargain Sydney shuttle van had little space for luggage and no help from drivers
About QEEQ:10.0/10
Have QEEQplatform a number of times and saved hundreds of dollars compared to booking direct with car hire companies
There was still some mild upselling. The vehicle condition could be better maintained. It seems to be a legitimate large car rental company, but the vehicle condition is quite average. It's drivable, but with high mileage, driving it feels a bit laborious.
“Shuttle Service Very Slow - 60-80 minutes each way”
About BARGAIN:7.0/10
The pick up and drop off process took 60-75 minutes from reaching the airport to departing with the car (and vice versa). Extremely slow due to the shuttle process (waited 30-45 minutes both ways). The counter staff is reasonably pleasant, but the shuttle service is quite poor. The ideal service would be to wait less than 10 minutes on each side and this is far from that!
Everything else was fine, but unfortunately, it was a rental car exclusive version of the Q5 with a low-power diesel engine and front-wheel drive, which didn't provide a great driving experience.
I specifically asked how they treat toll roads and I was advised that it was a $5 per day fee. But it was a $5 per toll extra fee and the admin fee was more than the car hire. I paid about $100 in admin fees whereas the car hire was only $60.
The staff at the store were very nice, the car was in great condition, and it was very clean. The deposit was refunded within a week after returning the car.
The main reason is that I found the fuel tank was only half full (not completely full) while driving on the highway. Since I didn't take a photo during my drive, my complaint was later invalid.
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