CAR RENTAL REVIEWS ON BUDGET IN MARSEILLE

Overall service is satisfactory.

The service was great, but they didn't provide us with the contract.

Overall service was satisfactory.

Pretty good

It would be helpful if the pickup and drop-off locations were described in more detail to make them easier to find. This is especially important for locations at train stations and airports, where there are no specific building numbers. More detailed address information is needed.

I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.

Good service and friendly attitude.

Satisfied

The car rental process was very fast.

In Marseille, Budget is partnered with Avis. This should be highlighted in the future, as it is difficult for first-time customers to find it.

Satisfied

The service at the store was excellent. The car provided was very new, less than 10,000 kilometers, and very clean. When returning the car, the fuel gauge did not show full because the C3's gauge had some issues. After explaining this to the lady at the store, she was very helpful and had a great attitude. She processed the return for us immediately, and the speed was super fast.

Budget/Avis were amazing with both the collection and returning of the vehicle, The vehicle was great! It was a pleasure doing business with them.

The booking process was great, and all was as confirmed when collecting the vehicle. The price was also great. It was a pleasure doing business with Easyrentcars and I will definitely use them again.

See above - dreadful service on pick up, waited over two hours. Staff unhelpful and slow. A really horrible experience without apology or explanation, nowhere even to sit down. I shall not go through that again. Inexcusable and uncaring service.

No problems with the booking service

It's basically Avis, very good.

The car was very new and in great condition. It took a bit of effort to find the parking lot when returning the car, but you can look for Avis, and once you find Avis, you can find Budget. The staff had a good attitude, communication was smooth, and the handover went well.