BUDGET CAR RENTAL REVIEWS IN JORDAN

Overall satisfactory.

It's okay.

Excellent service.

Very good. Got an upgrade to a Corolla Cross midsize SUV. The car was new with only 20,000 kilometers on it. Picked it up and returned it with half a tank of fuel. No additional fee for being 24 years old. Returning the car was quick; they inspected it and refunded the deposit on the spot.

The overall service is highly efficient.

Nice

Good support

Great.

Great service, Perfect car.

There were couple of issues with Budget: 1) bigger but extremely slow car, low quality compared to what I have reserver: I have reserved a Toyota Yaris and I have received a Chinese car (BAIC). Even if it was bigger, it was not a very good experience. The car was extremely extremely slow uphil (and driving throurgh Petra hills I thought at some point the engine will die even if I was pressing the acceleration pedal to its maximum). 2) car didn't have full tank: Due to a previous experience when I got charged 63 euro for not bringing the car with full tank (took one car with 1/8 of the fuel, deluvered it with a bit more according to pictures and got charged) I'm not taking any car which has less then full. Here, at Budget Aqaba La Costa, tgey offered me a car again with 1/8. After more then 30 min of discussion someone from Budget came with me outside of the city to add a full tank of petrol. 3) I got instructed to put the wrong fuel: On the car it was written that I need Unleaded 92(benzin) but on the rental contract they wrote unleaded 95. In Jordan, in all petrol station I've seen, they sell only unleaded 90(~0,75 JOD/liter) and unleaded 95(1 JOD/LITER). Since in my country we don't even use 92 or 90, I didn't know it's not that bad to tank with 90 instead of 95 so I paid always more based on wrong instructions from car company. Of course they didn't refund any difference even if they have confirmed 90 would have been fine as well. 4) there were some big scratches on tge car. It took several minutes to convince them to mark it. 5) one very good aspect: initially we had reservation on easyrentcars.com with pick-up and drop off at 8 am. Due to huge rain, we decided less then 24h in advance to change the pickup and dropoff for 3 pm. Since it was pess then 24 h, we couldn't change online but an agent from online chat of easyrentcars contacted Budget and then he/she offered the direct number from Budget and Budget agreed for later pickup and dropoff, great advantage.

Great customer service trying to make an extta effort to please customers in an unexpected situation.

Very satisfied!

Terrible wait at check in ( 1h30 min of waiting ) Poor Chinese car , no power of the engine

Paid the full amount on the platform, but the offline store claimed they couldn't find the payment and charged an additional rental fee at market price. Contacting customer service resolved the issue immediately—it was a mistake by the store staff. The overall delay was about half an hour.

Provided return instructions during pickup

I tought i rented a Toyota Yaris OR similar but did get a chinese car. We had some trouboe with the car break alarms. but good not read the warning messages because it was written in chinese. overal a car that was not quot strong and a bit noisy.

Very satisfied.

Very satisfied. No issues with the car rental, everything went smoothly. The return process was simple, and the deposit was refunded on the spot.

The staff were very friendly and efficient.

Satisfied

It's okay.

Very satisfied. When picking up the car, I took photos using the QEEQAPP, especially of the areas with scratches. When returning the car, the staff inspected it carefully, and after showing them the photos, everything was fine.