ACE Rental Cars, Queenstown Airport Car Rental

ACE Rental Cars - Queenstown Airport Information, Car Rental Instructions & Policies

Address

50 Grant Road, Frankton, Queenstown

Telephone

+64 3 442 3801 / 0800 502 277

Pick-up Instructions

The ACE Rental Cars - Queenstown Airport car rental location is located out of the airport

You can arrive of ACE Rental Cars - Queenstown Airport car rental by free shuttle bus.

ACE RENT A CAR provide a shuttle, but sometimes you are required to pick up the car at Hertz's desk. After arriving at the airport, please call the location at+64 21 774 178 or 03 442 3801, or 0800 502 277 to confirm the pick-up service. If you are running late and you won't be able to collect your rental car at the allocated time, it is important to get in touch with the branch you are collecting from so that we can make alternate arrangements. Call our toll free number at 0800 502 277 and we will do our best to accommodate.

Drop-off Instructions

Remember to refuel to agreed level when returning your rental car to the location. After Hours Returns-Park outside our branch, lock the car and place keys in dropbox at the front door.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 5/day

capped at NZD 50

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

capped at NZD 100

Tire chains rental

Prices and inventory depend on local stores.

To be confirmed

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Mg Hs,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Mg Hs,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Queenstown Airport

Hotels

1.3 mi from DoubleTree by Hilton Queenstown

3.1 mi from Oaks Shores

3.5 mi from Oaks Club Resort

Other Landmarks

4.1 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -45.0144 168.745133

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 5.1
Vehicle cleanliness: 4.9
Spaciousness: 4.9
Counter staff: 5.1
Pick-up location: 4.4
Drop-off location: 5.2
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

L.Barnett
Queenstown
6 /10 Average
Reviewed: Sunday, November 9, 2025
Casey from ACE Christchurch branch was exceptional in dealing with the situation.
Read More >
Michelle
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Ladies at ACE were super helpful. They advised me of a road closure which would have impacted on my business trip. Car was in excellent condition and didn't small like a usual rental car. Will be using these guys every time. Cheers
Read More >
Anonymous
Queenstown
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great vehicle, price way higher than expected
Read More >
E.WHITE
Queenstown
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
A little difficult to find the outlet as the communication was 'in terminal'. In fact the outlet is outside the terminal. I have also given the feedback that the deodorizer that they use in the cars (I tried 2 of their cars) is really unpleasant and foul smelling. Suggest switching brands.
Read More >
C.Tan
Queenstown
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Exceeded my expectation and they are efficient.
Read More >
Anonymous
Queenstown
3.3 /10 Poor
Reviewed: Sunday, November 9, 2025
Charged us for vehicle damage (for a chip under the windscreen wiper) that we don't believe we caused. Couldn't inspect the vehicle on the start of our trip as the pickup location has no external light and we picked it up at night
Read More >
Anonymous
Queenstown
7 /10 Good
Reviewed: Sunday, November 9, 2025
They didn’t accept international driving license without translation while in other rentals accepted. So, I have to pay more for the translation. And the car isn’t new enough to use apple car.
Read More >
Kellie
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great experience!
Read More >
Jordan
Queenstown
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.
Read More >
Y.LIM
Queenstown
8.3 /10 Very good
Reviewed: Sunday, November 9, 2025
Waited 30mins for pick up and it was a raining day, the staff was not friendly enough to let us load the luggages under the shelter and rushed us out to the rain. Car should be under serviced for about 2000km more but rented for us for 13days. The mileage was over when we returned the car.
Read More >
Anonymous
Queenstown
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car exceed my expectations as I rent a Yaris and ended up with a Corolla. Customer service was great
Read More >
Anonymous
Queenstown
6.3 /10 Average
Reviewed: Sunday, November 9, 2025
We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.
Read More >
Anonymous
Queenstown
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.
Read More >
T.Lasso
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything was perfect
Read More >
Anonymous
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.
Read More >
A.Staffa
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.
Read More >
S.CHUAH
Queenstown
7.7 /10 Good
Reviewed: Sunday, November 9, 2025
I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.
Read More >
Daniel Alfred
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Both picking up and returning the car were quite convenient. Just follow Google Maps.
Read More >
Viola Patience
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Efficient service
Read More >
Ford Middleton
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The location of ACE Rent a Car is very easy to find, and the staff are very friendly. When we went to pick up the car, the service was entirely in English, and the explanations were very detailed, especially regarding the insurance policy.
Read More >
Willie Haggai
Queenstown
6 /10 Average
Reviewed: Sunday, November 9, 2025
Read More >
j.patel
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Nice car
Read More >
D.Tremere
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very friendly and helpful staff
Read More >
Marlon Gosse
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
Read More >
Penelope Charley
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The service was enthusiastic and the explanations were clear.
Read More >
Maria Felix
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied, the process was simple and quick.
Read More >
Simona Guy
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
There is a shuttle bus that takes you from the airport to the rental store. The rental process is simple. If returning the car after service hours, you can just park it at the store's parking lot and drop the keys into the key box.
Read More >
Eudora Dan
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good.
Read More >
Molly Ann
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Ace car rental company is highly efficient. The car was in great condition, and there were no hidden fees. The staff quickly completed the procedures, making both pickup and drop-off smooth. Will use them again next time.
Read More >
Lawrence Christie
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent service
Read More >

More Car Rental Brands at Queenstown Airport

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What's the address of the rental location?

50 Grant Road, Frankton, Queenstown

What is the Telephone Number?

+64 3 442 3801/ 0800 502 277

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The ACE Rental Cars - Queenstown Airport car rental location is located out of the airport

You can arrive of ACE Rental Cars - Queenstown Airport car rental by free shuttle bus.

How to Return to the Store, Car Park or Key Box & After Hours Return Instructions?

Remember to refuel to agreed level when returning your rental car to the location. After Hours Returns-Park outside our branch, lock the car and place keys in dropbox at the front door.

What are the Accepted Cards as Payment Methods for this Car Rental Store?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver's Age Requirements for this Car Rental Company?

18 - 80 years old

What are the Driving Licence Requirements to Rent a Car from this Car Rental Store?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation
The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)
Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.
For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Additional driver NZD 5/day
capped at NZD 50
Note that all drivers must provide their valid documentation.
GPS rental NZD 10/day
Provided by the local stores. Usually, interface and voice are of the local language.
Infant car seat rental NZD 10/day
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).
Child car seat rental NZD 10/day
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
Child booster seat rental NZD 10/day
capped at NZD 100
Recommended for children weighing 40-80 lbs /18-36 kg
Tire chains rental To be confirmed
Prices and inventory depend on local stores.

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports
0.5 mi from Queenstown Airport
Hotels
1.3 mi from DoubleTree by Hilton Queenstown
3.1 mi from Oaks Shores
3.5 mi from Oaks Club Resort
Other Landmarks
4.1 mi from Shotover River

ACE Rental Cars, Queenstown Airport Car Rental

Best Price Car Rentals at Queenstown Airport(ZQN)

Toyota Corolla

Collision Damage Waiver & TP

Mitsubishi ASX

Collision Damage Waiver & TP

Nissan X-Trail

Collision Damage Waiver & TP

ACE Rental Cars - Queenstown Airport Information, Car Rental Instructions & Policies

Address

Telephone

Pick-up Instructions

Drop-off Instructions

Opening Hours

Deposit

Accepted Cards

E-voucher

Age requirements

Driver's License Requirements

Additional Extras

Cross Border

Cross Islands

Must-not:

Excess

Fuel Policy (what does it mean)

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Pay for Car Rentals with Crypto

More Car Rental Brands at Queenstown Airport

What's the address of the rental location?

What is the Telephone Number?

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

How to Return to the Store, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Store?

Can I Pick up Rental Cars with a E-voucher?

What are the Driver's Age Requirements for this Car Rental Company?

What are the Driving Licence Requirements to Rent a Car from this Car Rental Store?

For foreign renters, you need to bring:

For local renters, you need to bring:

Additional Extras

Additional driver NZD 5/day

GPS rental NZD 10/day

Infant car seat rental NZD 10/day

Child car seat rental NZD 10/day

Child booster seat rental NZD 10/day

Tire chains rental To be confirmed

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports

Hotels

Other Landmarks