Reviewed after 5 years. Going on another road trip in the US this year, especially to the West. Having a car is very convenient, otherwise, it's hard to get around.

This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.

Sorry for the late review. It was an excellent car rental experience! The process was very simple, the car was new, and there were no worries using it!

The car is a bit old with some scratches and maintenance is average.

The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.