Very good

Service was decent overall.

Good service

Loved the Atlas VW. Cruise control was the best thing, the sensor slows the car when another vehicle in front, at the distance you set, and gets back to your set speed on its own. This really helped our long 40 hr trip. The car is not to big, not too small and easy to manage on the freeway and parking. This is a good car for everyday use.

Booking was so easy.

my main gripe with my experience was with the shuttle service picking up from the airport. we waited at least 1/2 hour for the shuttle to come. we watched all the other car services come and go many times until thrifty finally showed up. we had no direct phone number to call them and waited on hold with the national number for 15 minutes to speak with someone (which by the way, did not help at all). once we got to the location, check in was quick and the car was clean and was larger than we expected.