Hertz Staff Friendly and Efficient

Extremely efficient and professional. The rental agreement clearly detailed the two minor scratches on the vehicle. You have the option to choose between full-to-full and Relax plans. We chose the latter, paid 90 euros for the fuel, which is about the same as filling up at an outside gas station! Great experience, it would be even better if they didn't require a credit card guarantee like Goldcar used to!

Very good

We have had very serious trouble with charges from Maggiore amounting to many Euroes. The reason is that Maggiore did not register our car properly (we ordered a BMW 3-series, but was given a 1-series - that was to small for us. Thus we changed to a Audi Q3 that was OK. But the person that got the BMW that we should have had was speeding and somehow the car was still registred on us... I have now received a fine from Italian police from a person driving a BMW at a location that I have never been. I was climbing mountains at the same time... The Maggiore will have to reimburse med for all the fines they have charged direkctely to my credit card and have to contatct italian poice (V/90746490X/2018) to have them cancel the fine.

Like: Quick and easy
Dislike: No one around to check car on drop-off

Like: I got an unbelievably low rate through easy rent cars.com and the car was almost exactly what we wanted.
Dislike: The horn in the car didn’t work and in Italy you definitely need a horn. The car company REALLY REALLY should give EVERYONE quick briefing on driving in Italy (ZTL zones, camera surveillance and ticketing, etc) even if it’s just a 3x5 size explaining in the drivers language what mostly is different in traffic laws for Italy. It could even be written by former car rental customers.