Seamless rental but wary of hidden costs

It's okay, the actual car model was different.

Very convenient, the service was not very enthusiastic but it was thoughtful and satisfactory.

I came here feeling anxious, but the work efficiency was great. Later, I realized that the salesperson was the staff behind the counter. Therefore, having a conversation and being able to see the other person's computer screen to confirm information is very important because it’s easy to accidentally incur extra charges.

After a long flight there was quite a queue (25mins) to be served, which was hard with a 2yr old in tow. I always seem to be “upsold” extras when collecting hire cars and your guy did a good job of upselling to me - mostly because I was tired and just wanted to get going. However the upgrade to a car with sat nav was very useful. The car was in excellent condition and good to drive. Communications throughout were v clear.