A misrepresented ripoff, insurance excess of euro32,000 is nothing but a scam.

Excellent.

Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

They tried to sell me insurance, but I didn't buy it. Upon returning, I was charged for a paint scratch! The return was self-service, and I clearly checked everything myself! I had no choice but to accept it. However, later QEEQ's full insurance covered it!

The service was great. They gave us a two categories higher car without extra charge because the requested was not available. The counter at the ibiza airport gives priority to the arrived flights versus clients that are already at the island (3 employees on one side, none on the other). That annoyed us but after complaining one employee helped us.