Overall, my experience with this rental company was good. The staff was enthusiastic. We had to switch cars in Salt Lake City because the vehicle's screen kept showing maintenance warnings. We went to the Salt Lake City airport, and the staff quickly decided to switch cars for us, resolving our worries. Of course, the company is a bit smaller compared to others, so the variety and mileage of cars are somewhat lacking. Nevertheless, I would still consider Dollar for future rentals.

Renting and returning the car was very easy. We encountered a major snowstorm in the eastern U.S. and drove over 3000 kilometers, so the car was quite dirty. We wanted to wash it but couldn't find a place. Returned it as is, and it only took two minutes. The rental company didn't say anything about it. However, they did charge us a few hundred dollars extra for insurance and road assistance. Honestly, it might be our fault for not understanding English well enough; we were in a hurry to pick up the car and agreed to it.

Truck should have had a step and grab bar to get into passenger side.