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Upselling based on not having the car that you ordered

Reviewed: Tue, Mar 5, 2019
About Europcar: 7.7 /10
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
About QEEQ: 10.0 /10
Small SUV | Nissan Qashqai or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Wilbur Saxton

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Reviewed: Sat, Feb 1, 2025
About Europcar: 2.0 /10
When I arrived at the store to pick up the car, they claimed they didn't have the car I booked. The original rental cost was 1485 yuan, but I was forced to pay 8400 yuan in order to get the car. This is absolutely outrageous!

Tobey Crichton

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Reviewed: Sun, Nov 20, 2022
About Europcar: 6.0 /10
Good.

Phoenix Barnard

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Reviewed: Tue, Aug 1, 2023
About Europcar: 4.0 /10
The staff was Indian and had a condescending attitude.

Ophelia Housman

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Reviewed: Thu, Oct 20, 2016
About Europcar: 6.0 /10
There is a free shuttle bus from the airport, but the pick-up point at London Heathrow Airport was hard to find, and we had to wait a long time for the Europcar shuttle. The rental office is quite far from the airport. The car pickup was smooth overall; we booked an Audi A4 but received a Mercedes C-Class. The staff didn't try to upsell anything, but they also didn't provide detailed information on driving rules and other considerations.
About QEEQ: 10.0 /10

Youngwook Song

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Standard | Skoda Superb or similar
Reviewed: Mon, Aug 26, 2019
“I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund”
About Europcar: 5.7 /10
I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference

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