Good but pickup time was excessive.

The rental company couldn't provide the car at the reserved time, and the staff was extremely rude, making various excuses. We waited for 3 hours (by that time it was already 2 PM, an hour past the reserved pick-up time of 1 PM), and just before we were ready to complete the pick-up process, we asked what compensation the rental company would offer for the delay. The staff replied that if we didn’t want to rent, we could leave immediately. We were very dissatisfied with this attitude, so following the advice of the rental platform, we did not pick up the car.

The staff always have a bad attitude. When I declined the insurance at pickup, they became visibly upset. Upon return, we saw a map fall in the store and offered to help put it back, but the employee rudely took it away with a stern face the entire time. This service decline from a top rental company means I probably won't choose them again.

Very fast and organized

I often use Hertz and find them good. The branch is nice and friendly--occasionally I get 'upgraded' to a car that's too big, but this was the one I asked for. Particularly impressed that they refunded me for returning the car full when I received it 7/8 full.

I am impressed with Easyrentcars--especially the price drop feature, which made this a very cheap trip indeed. Not invariably the cheapest, headline price, but I would always get a quote from them. Will be interested to see what their Christmas prtices are like.

Like: End to end reliability, condition of car, performance. When the former renter only refilled the vehicle to 3/4, we obtained a small refund to honour this.
Dislike: Hard to return at Luton Airport (car return not well sign posted) but not Hertzs fault. Airport needs to do better.