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Poor value for money with dirty damaged cigarette smelling car.

Reviewed: Wed, Aug 14, 2019
About Hertz: 5.7 /10
The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.
About QEEQ: 8.0 /10
I did a last minute rental so I was happy with the service.
Mini Van | Kia Carens 7 Seats or similar

Relevant Reviews on Hertz in United Kingdom

Zara Hodgson

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Reviewed: Sun, Oct 26, 2025
About Hertz: 10.0 /10
Efficient and clear explanations.
About QEEQ: 10.0 /10

Mary Giles

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Reviewed: Sun, Jul 21, 2019
About Hertz: 2.0 /10

Giles Geoffrey

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Reviewed: Fri, Nov 23, 2018
About Hertz: 10.0 /10
The staff at the rental company were very enthusiastic and thoroughly explained the rental procedures. They carefully inspected the car and verified everything with us during pick-up.
About QEEQ: 10.0 /10

Cliff Connie

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Reviewed: Sun, Oct 9, 2016
About Hertz: 10.0 /10
Choosing to rent a car in Cambridge was the right decision. Driving in London can be a bit of a hassle, especially with parking. Starting from Cambridge made it easier to reach the rental branch and adapt to the traffic quickly. There were no other customers when we arrived, so we had a nice chat with the staff. Eventually, we were advised to upgrade to a JEEP SUV.
About QEEQ: 10.0 /10

S.Kennedy

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Economy | Vauxhall Corsa 2 doors or similar
Reviewed: Fri, Jul 19, 2019
“Nice and easy, economical and reliable car”
About Hertz: 9.3 /10
Nice car, a small 4 door would have been better for storage and access to our luggage, but I possibly made a mistake in that regard as thought we booked a 4 door.
About QEEQ: 10.0 /10
Easy to use once in UK. Couldn't get the booking completed from Australia

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