CAR RENTAL REVIEWS ON HERTZ AT GATWICK AIRPORT, LGW

Ease of pickup and drop-off, professional service, no unnecessary fees recommended.

Satisfied

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

Very satisfied.

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

HERTZ is indeed a great brand, no upselling

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Extremely satisfied.

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

Satisfied

Very convenient

The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!

The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.

At the end of the hire, I was stunned to find out the collision damage waiver did not cover damage to the windscreen from a stone thrown up by another vehicle. Also an an exorbitant charge for the repair. At least 4 times the real cost of replacement of the windscreen!

Overall service is good.

Quite good

Excellent

Very satisfied.