Very efficient. There might be non-mandatory offers for insurance and vehicle upgrades, which you can politely decline.

Queueing, waiting

The store is located inside Paris Saint-Lazare station and is easy to find among a row of car rental shops. The procedures were simple and completed within ten minutes. The car was very new, with just over 4,000 kilometers, which in China would not even have passed its first maintenance. The unlimited mileage was great; this trip covered over 4,000 kilometers.

Europcar gave us a smaller car than we ordered which was not a problem - what was a problem was that the car was covered in scratches and marks, most of which were not on the contract - when I pointed this out the service person just said to take some photos- this was not satisfactory but we were short of time so ADIS just that - I’m addition the car was not cleaned outside or inside - it looked as though it hadn’t been cleaned properly for ages - and finally when we returned the car back to europcar Strasbourg the person there didn’t check anything saying only that it was all ok - but I now have an extra new charge on my credit card which is unexplained- it has effectively doubled the cost of the car that I paid for through EasyRentCars- I tried ringing europcar in Strasbourg but they didn’t answer so I went to their head office who advised that they needed to see bank statements and details of my complaint- I have sent them an email with these details but they will only respond within 7 business days - I find this as just a delaying tactic - I will never use europcar again as they have a reputation for this kind of post return charging - I should have paid attention to the “reviews” on europcar Strasbourg

I booked auto car but they said they dont have auto so I should pay more for bigger auto or just same amount but smaller auto or I should go for a manual car even if they mentioned it is auto.

I claimed this issue to the CR then they tried to help me. Still waiting the result.