Very satisfied

The Malibu is not easy to drive, the car is quite old and makes noises like a tractor.

Overall service is about 8.5 out of 10.

Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.

When picking up the car, an elderly gentleman who attended to me charged me $426 (by card) for the rental. However, I was later overcharged an additional $806.64 (by card). I pointed out the overcharge of $806.64 at the time and requested a cancellation of this portion of the pre-authorization, but the extra charge has not yet been canceled. I hope your company can help negotiate this. The return process was exceptionally simple; the staff was efficient and provided good service. I will rent a car again next time.