The company is understaffed. They don't answer calls, saying they are too busy.

Waited a long time, very inefficient.

There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.

The return process was simple and efficient, very good. When picking up the car, they checked my Chinese driver's license, Dutch passport, and China Bank Visa card for a long time and said it was not acceptable. After explaining for a while and showing my long-term work visa for China, they finally gave me the car. Their staff have different levels of competence.

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.