Smooth check-in with very helpful staff even during peak hours.

Great experience, picking up and returning the car was very convenient, and the service was excellent! We left something in the car and they quickly helped us find it with a phone call!

Couldn't use Chinese credit card, and cash is not accepted

No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!

The counter staff were excellent, friendly and extremely helpful