Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made

To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?

The rental and return procedures are very simple.

Very satisfied

When we arrived at this distant pickup location, we found it inexplicably closed. There was a note on the door telling us to go to another train station address to get the car. Couldn't they have sent an email or a message in advance if that was the case? We had to quickly check the map and head to the other location. Since they had changed locations, the new office wasn't prepared with the necessary documents. We had to redo the contract. The staff were polite and there was no queue, but the process was very slow. The car was not the one we originally booked, though its condition was good. We ended up picking up the car at 12 PM instead of 10 AM, which delayed our entire schedule.

Very close to the airport and train station, the signage is very prominent.