The staff at the rental company were professional and did not push additional services. Although the car provided was not the model I originally booked, the condition of the car was good. However, there was a fresh scratch on the right front fender, which looked a bit unpleasant.

Very good

The service was excellent. Convenient and efficient.

a) We had a long waiting time at the time of picking up as there was a Huge queue of people waiting. After a long flight this was painful. b) the staff during drop off was rude, he ignored me and picked a client who came after me and wouldn't listen to anything I said

Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service