The entire experience was horrendous! The worst car rental experience I’ve ever had!!

The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best

It was exactly as shown but I hadn’t read the small print about the damage deposit.

The car was an Audi A4 which is not what I rented and is not equivalent to a Mercedes e class

First I have to wait over an hour to get the car and it was extremely dirty. I was not happy with your counter staff Ray He is going to charge me £45.00 each day. I was told that I can drop my car in the car park while renting your car, as I have free parking at my work. On my return I was charge £48.00 because when I drove in the attendant raise the barrier manually and I was park in the space where I pick the rental car. Why is Ray told me it was free parking and RCP charge me £48.00. The area manager of RCP refuse my explanation. I will like Ray to pay me back the parking fee. I am not very happy about your service. Another thing they say I will pick up the car with a full tank of petrol BUT the gaze was just over a quarter . I hope you refund my money for the petrol as deposit.

The car was smaller then advertised. also had a damage in a door. The airport pick up took over an hour while it was only 10mins drive away . So had an infant waiting out in cold weather not knowing when we were being picked up. Then get stung an extra $500+ because i didnt have a credit card where as every other rental company is fine with visa debit card .