Poor.

Renting the car was very convenient, and communication with customer service was fairly smooth.

It was easy to find the AVIS counter inside the terminal at Avalon Airport. The staff at the counter were very helpful. When I mentioned my preference for Toyota cars, they immediately swapped my initial reservation for a Camry, and reminded me that the car had a foot brake, which was very encouraging for me as a first-time right-hand drive driver. The return process was also very pleasant; the staff just asked if the tank was full and cheerfully said 'OK'.

Service was professional. It was my first time renting a car abroad, so I was quite nervous and had some communication issues, but it was easier than I thought.

Car was fantastic even though it was not the one i chose originally. However, car's fuel efficiency is pretty sub-par as compared to the original one i chose

Good

Polite staff who gave detailed instructions, also shown good customer service when I asked questions to clarify

Easy booking process. Did not use the price drop facility this time