The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

And car smell so bad like a someone smoke in car before and a car very old

Pick up and drop off was extremely prompt and efficient. Photos were taken of the car and a quick check done on drop off. Previously with a different rental company at drop off they went over it in minute detail that gave the impression that any little tiny stone chip would result in a charge but ezu indicated that little stone chip on the front would be considered normal wear and tear so that was comforting to us after our prior experience. we would definately use them again.

The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting