The overall service was pretty good and efficient.

The quote I was given for the hire didn’t match what I was charged- I was charged more. When I queried this at pick up I was told it was probably the taxes. It clearly states on my paper work the amount I should pay at the counter and it doesn’t mention anywhere that taxes need applying. I do feel this is wrong as there was a clear list of what was and wasn’t included. Very misleading and disappointing especially as 2 weeks hire cost me more than 3 week hire from Hertz on the west coast.

Price Drop Protector - not sure it even came into play. I do feel I’ve been charged more than I should have been.

Convenient

I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website. The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15.. Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.

Receiving my deposit within 1-2 months is totally not acceptable!

The counter staff Bobby was excellent in his service. The cleanliness of the car could be better.