Good platform, Budget ok if you have low expectations

I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.

Although I did not get the car, the service attitude was good. The staff at the counter were patient and helpful in solving problems.

Renting a GPS device from the car rental company is relatively expensive. I reckon that we could buy a GPS for the price of a 7-day rental.

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process