CAR RENTAL REVIEWS ON BUDGET AT HEATHROW AIRPORT, LHR

Pretty good. Although the provided Peugeot 5008 was somewhat different from the Mercedes GLB I booked, it was close enough and quite easy to drive.

Very satisfied, clear explanations, and quick paperwork process.

Great experience, the car pickup and inspection process was very simple.

Not bad, quite efficient in all aspects!

Satisfied

Pick-up and drop-off were very convenient. Got a BMW 118, had good performance. Perfect for three people.

It feels great.

Great service, the chubby young girl was very nice and friendly.

Good.

Satisfied

Very efficient, the car was in excellent condition. The new models come with CarPlay and speed alerts, which are great. When picking up the car, make sure to carefully inspect the vehicle and take photos or videos of any damages.

Very satisfied.

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

Really liked it

Extremely satisfied! An amazing journey!

Very satisfied. Initially, they only served Terminal 4, but upon hearing that we needed to go to Terminal 5, they took us there. Much appreciated.

Excellent.

Super satisfied, big shoutout to the car rental company!

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

Avis and Budget are the same company, so it doesn't matter which one you book. I chose QEEQ's full coverage insurance, so I could say no to the insurance recommended by the rental company.