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Perfect car and service

Reviewed: Mon, Dec 20, 2021
About Keddy by Europcar: 6.0 /10
Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.
About QEEQ: 8.0 /10
Economy | Peugeot 208 or similar

Relevant Reviews on Keddy by Europcar in Italy

H.Sidhu

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Mini Van | Renault Trafic or similar
Reviewed: Wed, Nov 9, 2022
“Smooth process”
About Keddy by Europcar: 9.0 /10
The car was a 9 seater and was brilliant for our trip, it was clean on arrival. The only thing is the car park is very tight, apart from that all was smooth.
About QEEQ: 10.0 /10

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Full Size Van | Volkswagen Caravelle or similar
Reviewed: Sat, Aug 31, 2019
“Car too big”
About Keddy by Europcar: 6.0 /10
“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)
About QEEQ: 8.0 /10

K.Fleming

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Mini | Smart Forfour or similar
Reviewed: Mon, Aug 19, 2019
“Thankyou for making our car booking experience a breeze!”
About Keddy by Europcar: 9.0 /10
Car was fairly new, but had some damage, and a few damaged panels had to be pointed out to staff. Car also had no water in the screen washer reservoir. Staff were great and helpful. No issues whatsoever.
About QEEQ: 10.0 /10
Had doubts about booking through Easyrentcars.com after reading reviews but went ahead and booked. Smooth process and no issues whatsoever. Got the best price on the Internet. Thanks!
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J.Alves

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Mini | Smart Forfour or similar
Reviewed: Tue, Jul 2, 2019
“Terrible Europcar”
About Keddy by Europcar: 4.7 /10
Customer service very poor when we check in and when we did the check out everything appeared good, the fuel take was full as we filled the tank before arrived, however we were charged with 12£ a few days later. I would definitely not recommend europcar.

Tony M - Australia

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Economy | Fiat Panda or similar
Reviewed: Thu, Jun 27, 2019
“Terrible condition of vehicle. Tank not filled. Very dirty. Could not easily check car condition.”
About Keddy by Europcar: 4.3 /10
Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!
About QEEQ: 8.0 /10
Booking was great. No probs.
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