Wonderful

The car was very new, but the staff at the counter kept pushing insurance, and it was extremely expensive, £50 per day.

Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.

The pickup location was clear, we found it and got the car smoothly. However, the return location was not well explained as it was in the underground parking entrance of Euston Station. The store phone was unreachable, and there were no signs on the ground level. After searching for over an hour, we finally asked a local who directed us to the underground parking. The map and address provided by the rental company's customer service were inaccurate. It is recommended to have clear signage at the ground entrance or instructions indicating that the return location is in the underground parking.

They wrongfully charged for a full tank of gas even though I returned the car with a full tank. The inspector marked 'full' on the fuel gauge, but I was still charged an extra £150. The car was great, and both pickup and drop-off went smoothly, plus I got a free upgrade to a Mercedes. However, the final billing was very disappointing.

Car was as expected. Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.