I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund

Excellent

No waiting at all - unexpected at Heathrow

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.