Demasiado tiempo de espera

Car rental experience was exceeded my expectations. There's a little bit of wait on the line to accommodate but reasonable when you are renting a car. The car is immediately available after the counter check-in.

I would like to suggest that all information should be disclosed to avoid the long wait on the line up in the counter.

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Staff was wonderful

Easy to use website

The computer program was down and so all the paperwork had to be done by hand. The staff was apologetic and were very helpful. We did end up with a small SUV which was fine. It took quite a while and the office was very crowded. When we were ready to drop-off, we couldn't find an address or phone number or even the name of the company anywhere!! We finally found the place on the internet.

they will do their best to get more money out of you. they offered the $3 upgrade to more than one person while I was standing. if you complain about the car they give you for any reason, they will tell you they don't have another one in the same price range, but if you pay an extra $3 per day they will get you a better car or a car without whatever you complained about. other than that, the staff seems nice. but the whole process lacks some integrity. shuttle drivers are nice people