Satisfied.

The service was very quick, and I also got winter tires for an additional $20 per day.

The first car had an airbag warning light, and the replacement also had issues and was an old car. When I picked up the first car, the staff just walked me to the car and left without saying anything.

Pickup and return were very convenient, the car was well maintained, and the insurance refund was very quick. I will choose this company again next time.

I got authorization return the car to Penticton B.C. (Case # 0190204561 from Shollanda, Employee I.D. NH48270), but when I arrived at Penticton Regional Airpoort there was no Hertz! Very upset!! I called Hertz and was transfered 3 times then when I was told that there were no Hertz locations in Penticton, the representative hung up on me. I called back again and after 2 more transfers, I was told that I would be charged towing charges and any damages if I left the car at Penticton Regional Airport even though I had authorization to do so. I spent over an hour on the phone and I wasted from 9AM to 6PM driving to Penticton, then to Kelowana and then having to bus and get someone to pick me up to get back to Penticton. Not a nice way to spend the last day of a holiday!! I am very very upset and would like a call back to come to some resolution! 5198887950.