Good Car Rental Site

The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.

I booked a Malibu, and they provided a Malibu as well. When picking up the car in the parking lot, I noticed an uncommon yellow warning light on the dashboard. After contacting a staff member at the parking lot, they quickly swapped it for a Nissan Altima, without causing much delay. By the way, comparing the two cars, the Malibu has a slightly larger trunk space.

The man was quiet but very genuine!

Good

- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear. - car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria

- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking